Privacy Policy
Last updated: December 2, 2025
Introduction
Chunk Forge, LLC ("we," "our," or "us") operates ChunkForge, a document processing platform that converts PDFs to Markdown with semantic chunking capabilities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Name (if provided)
- Authentication credentials (managed securely by Supabase)
Document Data
When you use our service, we process:
- PDF files you upload for processing
- Converted Markdown content
- Chunk data and metadata you create or edit
- Export configurations and preferences
Usage Information
We automatically collect certain information about your use of the service, including:
- Credit usage and transaction history
- Processing requests and timestamps
- Browser type and device information
- IP address
How We Use Your Information
We use the information we collect to:
- Provide and maintain our document processing service
- Process your PDF files and generate chunked output
- Manage your account and credit balance
- Process payments and subscriptions
- Send service-related communications
- Improve and optimize our service
- Respond to support requests
- Comply with legal obligations
Third-Party Services
We use trusted third-party services to operate ChunkForge:
- Supabase: Authentication, database, and file storage
- Stripe: Payment processing and subscription management
- LlamaParse: PDF parsing and conversion (documents are processed but not stored by this service)
- OpenAI: Optional AI-powered features for metadata enrichment (when enabled)
Each third-party service has its own privacy policy governing their use of your data.
Data Storage and Security
Your data is stored securely using industry-standard practices:
- All data is encrypted in transit using TLS/SSL
- Database and file storage are hosted on secure cloud infrastructure
- Authentication is handled by Supabase with secure token management
- Payment information is processed directly by Stripe and never stored on our servers
Data Retention
We retain your account information and document data for as long as your account is active. You may delete your documents at any time through the dashboard. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain certain information for legal or business purposes (such as transaction records for tax compliance).
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request your data in a portable format
- Objection: Object to certain processing of your data
To exercise these rights, please contact us at the email address below.
Cookies
We use essential cookies required for the service to function, including authentication tokens and session management. We do not use tracking cookies for advertising purposes.
Children's Privacy
ChunkForge is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Chunk Forge, LLC
Email: cfransen@acreblitz.com